1. Introduction and Definitions
1.1 About These Terms
1.1.1 These Terms and Conditions (“Terms”) set out the legally binding agreement between you and Woolly Limited regarding your access to and use of the Woolly Mammoth platform, website, mobile applications, and related services (collectively, the “Platform”).
1.1.2 By accessing or using our Platform or any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (available separately).
1.2 Key Definitions
“Services”: All venue booking, event management, and related services provided by Woolly Mammoth.
1.3 Our Role as Disclosed Agent
1.3.1 Woolly Mammoth acts as a disclosed agent for Hosts in relation to venue bookings. This means:
a) We facilitate bookings and related communications between Guests and Hosts.
b) The primary contractual relationship for the venue rental is between the Guest and the Host.
c) We may provide additional event management and support services directly to Guests.
d) Our liability is limited as set out in these Terms.
2. Eligibility and Account Registration
2.1 Age and Legal Capacity Requirements
2.1.1 To use the Woolly Mammoth Platform and services, you must meet the following eligibility criteria:
a) You must be at least 18 years of age at the time of registration.
b) You must have the legal capacity and authority to enter into binding contracts in your jurisdiction.
c) If you are registering or using the Platform on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms and to act on its behalf in all matters relating to the Platform.
2.2 Account Registration Process
2.2.1 To access certain features of the Platform, including listing a venue or making a booking, you must create a user account by completing the registration process on our website or mobile application.
2.2.2 You agree to provide accurate, current, and complete information during registration, including your full legal name, valid email address, contact details, and any other information requested by Woolly Mammoth.
2.2.3 You are responsible for updating your account information to ensure it remains accurate and complete at all times.
2.2.4 You may not create an account using false information, impersonate another person or entity, or use a name that you are not legally authorized to use.
2.2.5 Each individual or entity is permitted to maintain only one account, unless expressly authorized in writing by Woolly Mammoth.
2.3 Account Security and Confidentiality
2.3.1 You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password.
2.3.2 You must not share your account credentials with any third party or allow any other person to access your account.
2.3.3 You are fully responsible for all activities that occur under your account, whether or not authorized by you.
2.3.4 If you become aware of or suspect any unauthorized use of your account or any other breach of security, you must notify Woolly Mammoth immediately at info@woolly-mammoth.co.uk.
2.3.5 Woolly Mammoth is not liable for any loss or damage arising from your failure to comply with these security obligations.
2.4 Account Verification and Documentation
2.4.1 Woolly Mammoth may, at its sole discretion, require you to verify your identity or eligibility to use the Platform at any time.
2.4.2 Verification may include, but is not limited to, providing government-issued photo identification, proof of address, business registration documents, payment method verification, or other documentation as reasonably requested.
2.4.3 Failure to provide requested verification documents in a timely manner may result in suspension or termination of your account and/or cancellation of pending bookings.
2.5 Business and Organization Accounts
2.5.1 If you register an account on behalf of a business or organization, you must provide accurate business information, including the legal entity name, registration number, registered address, and VAT number (if applicable).
2.5.2 You must ensure that all users associated with your business account comply with these Terms and are authorized to act on behalf of the business.
2.5.3 Woolly Mammoth may require additional documentation to verify the authority of individuals acting on behalf of a business or organization.
2.6 Account Suspension, Termination, and Non-Compliance
2.6.1 Woolly Mammoth reserves the right to suspend, restrict, or terminate your account at any time if you provide false, misleading, or incomplete information, fail to meet eligibility requirements, or otherwise breach these Terms.
2.6.2 In the event of account suspension or termination, you remain responsible for any outstanding obligations, including confirmed bookings, payments, or damages.
2.6.3 Woolly Mammoth may, at its discretion, refuse registration or access to the Platform to any person or entity for any reason, including to comply with legal or regulatory requirements.
3. Platform Use and Booking Process
3.1 Platform Access and License
3.1.1 Woolly Mammoth grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for its intended purposes, including browsing, listing, booking, and managing venues and events.
3.1.2 You agree to use the Platform only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
3.1.3 You may not use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use and enjoyment of the Platform.
3.1.4 The use of automated systems, bots, data mining, scraping, or similar data gathering and extraction tools to access, interact with, or collect data from the Platform is strictly prohibited without Woolly Mammoth’s prior written consent.
3.1.5 Woolly Mammoth reserves the right to suspend or terminate your access to the Platform at any time for violations of these Terms or for any other reason deemed appropriate by Woolly Mammoth.
3.2 Booking Process and Workflow
3.2.1 Venue Discovery: Users may browse and search for available venues using the Platform’s search and filtering tools, which may include location, capacity, amenities, price, and availability.
3.2.2 Booking Request Submission: To initiate a booking, Guests must submit a detailed booking request specifying the desired venue, event date(s), event type, number of attendees, and any special requirements or preferences.
3.2.3 Host Review and Confirmation: Upon receipt of a booking request, Woolly Mammoth will review the request and coordinate with the Host to confirm venue availability and suitability. The Host may accept, decline, or request additional information regarding the booking.
3.2.4 Booking Confirmation: Once the Host accepts the booking request, Woolly Mammoth will notify the Guest and provide a summary of the booking details, including the total price, payment terms, and any applicable policies.
3.2.5 Payment Processing: The Guest is required to make payment in accordance with the payment terms specified in Section 5.3. Bookings are not considered confirmed until payment is received and processed by Woolly Mammoth.
3.2.6 Event Planning and Support: After booking confirmation, Guests may access additional event management services offered by Woolly Mammoth, such as event planning, supplier coordination, and on-site support, as described in Section 4.2.
3.2.7 Pre-Event Communication: Woolly Mammoth may facilitate further communication between the Guest and Host to finalize event details, logistics, and any special arrangements.
3.2.8 Event Execution: The event takes place at the booked venue on the agreed date(s). Woolly Mammoth may provide on-site support if contracted.
3.2.9 Post-Event Review: After the event, both Guests and Hosts are encouraged to provide feedback and ratings through the Platform to help maintain quality standards and inform future users.
3.3 Communication Requirements and Protocols
3.3.1 All booking-related communications, including inquiries, negotiations, confirmations, and issue resolution, must be conducted through the Platform’s secure messaging system.
3.3.2 Direct contact between Guests and Hosts outside the Platform is strictly prohibited prior to booking confirmation, except where expressly authorized by Woolly Mammoth for legitimate purposes (e.g., venue viewing or site visits).
3.3.3 Woolly Mammoth may monitor, record, and review communications conducted through the Platform for quality assurance, compliance, dispute resolution, and security purposes.
3.3.4 Users must communicate in a professional, respectful, and honest manner at all times. Abusive, harassing, or inappropriate communications are strictly prohibited and may result in account suspension or termination.
3.3.5 All agreements, changes, or special arrangements relating to a booking must be documented through the Platform’s messaging system to be considered valid and enforceable.
3.4 User Responsibilities During Booking
3.4.1 Guests are responsible for providing accurate and complete information regarding their event requirements, including the nature of the event, expected attendance, and any special needs.
3.4.2 Hosts are responsible for ensuring that venue listings are accurate, up-to-date, and reflect the true condition, availability, and amenities of the venue.
3.4.3 Both Guests and Hosts must promptly respond to booking inquiries, requests for information, and other communications to facilitate a smooth booking process.
3.4.4 Users must comply with all Platform policies, including payment terms, cancellation policies, and any additional requirements specified in the booking confirmation.
3.5 Consequences of Misuse or Non-Compliance
3.5.1 Woolly Mammoth reserves the right to cancel bookings, suspend or terminate user accounts, or take other appropriate action in the event of misuse of the Platform, provision of false or misleading information, violation of these Terms, or failure to comply with booking procedures.
3.5.2 In the event of cancellation due to user misconduct or breach of these Terms, Woolly Mammoth may withhold payments, impose penalties, or pursue legal remedies as appropriate.
4. Services and Service Standards
4.1 Platform Services Provided by Woolly Mammoth
4.1.1 Woolly Mammoth offers a range of core services through its Platform, designed to facilitate seamless venue discovery, booking, and event management. These services include, but are not limited to:
a) Venue Discovery and Listing: Providing a curated and searchable database of venues, including detailed descriptions, photographs, amenities, pricing, and availability calendars.
b) Booking Facilitation: Enabling Guests to submit booking requests, communicate with Hosts, and confirm reservations through a secure and user-friendly interface.
c) Secure Payment Processing: Managing all financial transactions related to bookings, including collection of booking fees, security deposits, and service charges, using PCI DSS compliant payment systems.
d) Customer Support: Offering responsive customer service to assist with inquiries, technical issues, booking modifications, cancellations, and dispute resolution.
e) Dispute Mediation: Acting as a neutral intermediary to help resolve disputes between Guests and Hosts, including issues related to payments, damages, or service quality.
f) Quality Assurance and Venue Vetting: Conducting due diligence on listed venues, including verification of ownership, safety standards, and compliance with applicable laws and regulations.
g) User Review and Rating System: Maintaining a transparent feedback system where Guests and Hosts can rate and review each other after completed bookings, contributing to ongoing quality control.
4.2 Event Management and Ancillary Services
4.2.1 In addition to core platform services, Woolly Mammoth may offer a suite of optional event management and support services, which may be selected by Guests for an additional fee. These services may include:
a) Event Planning and Consultation: Providing professional advice and assistance in conceptualizing, organizing, and coordinating events, including layout design, scheduling, and logistics.
b) Supplier Coordination and Recommendations: Assisting with the identification, vetting, and coordination of third-party suppliers such as caterers, decorators, audio-visual technicians, entertainers, and security personnel.
c) On-Site Event Support and Management: Deploying experienced staff to oversee event setup, guest management, troubleshooting, and post-event wrap-up, ensuring smooth execution.
d) Equipment Setup and Technical Assistance: Arranging for the delivery, installation, and operation of event equipment such as lighting, sound systems, staging, and presentation tools.
e) Property Preparation and Restoration: Managing pre-event cleaning, setup, and post-event restoration to ensure the venue is returned to its original condition, including handling waste disposal and minor repairs if necessary.
f) Custom Services: Offering bespoke event solutions tailored to the specific needs of the Guest, subject to availability and agreement on scope and pricing.
4.3 Service Standards and Performance Guarantees
4.3.1 Woolly Mammoth is committed to delivering services in accordance with the highest professional standards and in compliance with all applicable laws and regulations.
a) For Consumer Users: All services provided to individual consumers will be performed with reasonable care and skill, as required by the Consumer Rights Act 2015 and other relevant consumer protection legislation.
b) For Business Users: Services provided to business or organizational users will be performed in accordance with prevailing industry standards, best practices, and any additional service level agreements (SLAs) agreed in writing.
c) Timeliness: Woolly Mammoth will use reasonable efforts to meet agreed timelines for service delivery, including prompt responses to inquiries, timely booking confirmations, and adherence to event schedules.
d) Transparency: All fees, charges, and service terms will be clearly disclosed to users prior to booking or engagement.
e) Professional Conduct: Woolly Mammoth staff and representatives will conduct themselves with professionalism, courtesy, and integrity at all times.
f) Continuous Improvement: Woolly Mammoth regularly reviews and updates its service offerings, processes, and quality standards to ensure ongoing improvement and user satisfaction.
4.4 Limitations and Exclusions
4.4.1 Woolly Mammoth’s role is limited to that of a disclosed agent and service provider. While we facilitate bookings and offer event management services, we do not own, operate, or control the venues listed on the Platform.
4.4.2 Woolly Mammoth is not responsible for the direct provision of venue facilities, nor for the actions or omissions of Hosts, Guests, or third-party suppliers, except where expressly stated in these Terms or required by law.
4.4.3 Any additional services provided by third-party suppliers are subject to separate agreements between the user and the supplier. Woolly Mammoth may assist in coordination but does not guarantee the performance or quality of third-party services.
4.4.4 Woolly Mammoth reserves the right to refuse, modify, or discontinue any service at its discretion, with reasonable notice provided to affected users where practicable.
5. Pricing, Payments, and Commission Structure
5.1 Pricing Display and Transparency
5.1.1 All venue prices displayed on the Platform are inclusive of applicable taxes, Woolly Mammoth’s commission, and any standard service fees, unless otherwise stated.
5.1.2 The total price shown to the Guest at the time of booking will include the venue fee, Woolly Mammoth’s commission, and any additional charges for optional services or add-ons selected by the Guest.
5.1.3 Any additional or optional service fees (such as event management, equipment rental, or cleaning) will be clearly itemized and disclosed prior to booking confirmation.
5.1.4 Prices may vary based on factors such as event type, duration, number of attendees, seasonality, venue location, and the inclusion of ancillary services.
5.1.5 Woolly Mammoth reserves the right to update or modify prices at any time. However, confirmed bookings will be honored at the price agreed at the time of booking.
5.2 Commission Structure and Fee Retention
5.2.1 Woolly Mammoth operates on a commission-based model for all venue bookings made through the Platform.
5.2.2 The total amount paid by the Guest for a booking (the “Booking Amount”) includes both the Host’s fee and Woolly Mammoth’s commission.
5.2.3 Upon successful booking and payment by the Guest, Woolly Mammoth will retain its commission from the Booking Amount and remit the remaining balance (the “Host Payout”) to the Host.
5.2.4 The commission rate may vary depending on factors such as venue type, event complexity, booking value, and level of service involvement.
5.2.5 Woolly Mammoth may, at its discretion, offer promotional rates, discounts, or incentives that affect the commission structure for certain bookings or users.
5.3 Payment Terms and Methods
5.3.1 Guest Payments: Guests are required to pay the full Booking Amount at the time of booking confirmation, unless otherwise agreed in writing. Payment must be made using one of the accepted payment methods on the Platform (e.g., credit/debit card, bank transfer, or other approved methods).
5.3.2 Host Payouts: After deducting Woolly Mammoth’s commission and any applicable fees or deductions (such as taxes, penalties, or security deposits), the Host Payout will be transferred to the Host’s designated bank account.
5.3.3 Host Payouts are typically processed within 5 days after the successful completion of the event, subject to the resolution of any disputes, claims, or outstanding issues.
5.3.4 Woolly Mammoth may withhold or delay Host Payouts in cases of suspected fraud, breach of these Terms, unresolved disputes, or pending damage claims.
5.3.5 All payments are processed through secure, PCI DSS compliant payment systems. Woolly Mammoth does not store full payment card details.
5.4 Security Deposits and Deductions
5.4.1 For certain bookings, a security deposit may be required from the Guest to cover potential damages, excessive cleaning, or breach of venue rules.
5.4.2 The amount and terms of the security deposit will be disclosed prior to booking confirmation.
5.4.3 Security deposits are held by Woolly Mammoth and will be returned to the Guest within 14 days after the event, provided no deductions are necessary.
5.4.4 If damages, losses, or breaches are reported and substantiated, Woolly Mammoth may deduct the appropriate amount from the security deposit and remit the balance to the Guest. Any deductions will be supported by evidence and communicated to both parties.
5.5 Refunds and Cancellations
5.5.1 Refunds are processed in accordance with the cancellation policy set out in Section 6.
5.5.2 Approved refunds will be issued to the original payment method where possible, within 14 days of cancellation approval.
5.5.3 Processing fees or non-refundable charges may apply, as disclosed at the time of booking.
5.5.4 In the event of a Host-initiated cancellation, the Guest will receive a full refund of the Booking Amount, and the Host may be subject to penalties or forfeiture of future payouts.
5.6 Taxes and Withholding
5.6.1 Hosts are responsible for determining, collecting, reporting, and remitting any applicable taxes, levies, or duties arising from their use of the Platform and receipt of Host Payouts.
5.6.2 Woolly Mammoth may be required by law to withhold taxes or report payments to tax authorities. In such cases, Woolly Mammoth will provide the Host with relevant documentation and deduct the required amounts from Host Payouts.
5.6.3 Guests are responsible for any taxes or fees imposed by their local jurisdiction in connection with their booking.
5.7 Invoicing and Receipts
5.7.1 Woolly Mammoth will provide electronic receipts or invoices to Guests for all transactions processed through the Platform.
5.7.2 Business users may request custom invoicing or additional documentation for accounting or compliance purposes, subject to availability.
6. Cancellation Policy
6.1 Guest Cancellation Policy
6.1.1 Guests may cancel a confirmed booking by submitting a cancellation request through the Platform’s designated cancellation process. The effective date of cancellation is the date and time the request is received by Woolly Mammoth.
6.1.2 The amount of any refund due to the Guest will depend on the timing of the cancellation relative to the scheduled event date, as follows:
a) More than 7 days before the event: The Guest is entitled to a 100% refund of the venue booking fee.
b) Between 24 hours and 7 days before the event: The Guest is entitled to a 50% refund of the venue booking fee.
c) Less than 24 hours before the event: No refund of the venue booking fee or event management service fees will be provided, except in exceptional circumstances at Woolly Mammoth’s sole discretion.
6.1.3 Any non-refundable fees, such as third-party supplier costs, special equipment rentals, or custom services, will be clearly disclosed at the time of booking and are not eligible for refund.
6.1.4 Refunds will be processed to the original payment method within 14 days of cancellation approval, subject to deduction of any applicable processing fees or non-refundable charges.
6.2 Host Cancellation Policy
6.2.1 Hosts may only cancel a confirmed booking in exceptional circumstances, such as venue unavailability due to unforeseen events, safety concerns, or force majeure.
6.2.2 If a Host cancels a confirmed booking, the following will apply:
a) The Guest will receive a full refund of all amounts paid, including the venue booking fee and any event management service fees.
b) Woolly Mammoth may, at its discretion, provide the Guest with additional compensation for reasonable out-of-pocket expenses incurred as a result of the cancellation (e.g., travel or accommodation costs), subject to submission of supporting documentation.
c) Woolly Mammoth will make reasonable efforts to assist the Guest in finding and securing an alternative venue of similar quality and price.
d) The Host may be subject to penalties, including but not limited to forfeiture of future payouts, payment of cancellation fees, temporary or permanent suspension of their account, or removal of their venue listing from the Platform.
6.2.3 Repeated or unjustified Host cancellations may result in stricter penalties or permanent removal from the Platform.
6.3 Force Majeure and Unforeseeable Events
6.3.1 In the event that a booking must be cancelled or materially altered due to circumstances beyond the reasonable control of either party (including but not limited to natural disasters, government restrictions, public health emergencies, acts of terrorism, or utility failures), the following will apply:
a) Woolly Mammoth will review the circumstances on a case-by-case basis and may modify the standard cancellation terms to ensure a fair and reasonable outcome for all parties.
b) Where possible, Woolly Mammoth will work with both the Guest and Host to reschedule the event, provide credits for future bookings, or arrange alternative solutions.
c) Guests and Hosts are strongly encouraged to obtain appropriate insurance (e.g., event, travel, or business interruption insurance) to protect against losses arising from force majeure events.
6.4 Consumer Rights Notice
6.4.1 For consumer users, venue bookings may be exempt from standard consumer cancellation rights under UK law, as they relate to accommodation or leisure services for specific dates.
6.4.2 Event management services may be subject to different cancellation rights under consumer protection law.
6.4.3 Nothing in this section affects your statutory rights as a consumer, including your right to a remedy for services not provided with reasonable care and skill.
6.5 Refunds and Processing
6.5.1 All approved refunds will be processed to the original payment method where possible, within 14 days of cancellation approval.
6.5.2 Any processing fees, non-refundable charges, or deductions for services already rendered will be clearly communicated to the Guest at the time of refund approval.
6.5.3 In the event of a dispute regarding the amount or eligibility of a refund, Woolly Mammoth will act as a neutral mediator and may request supporting documentation from both parties.
6.6 No-Show and Early Termination
6.6.1 If a Guest fails to attend the event or does not use the venue as booked (a “no-show”), no refund will be provided, and the Host will be entitled to retain the full booking amount, unless otherwise agreed in writing or required by law.
6.6.2 If a Guest or Host terminates the event early without mutual agreement or valid cause, Woolly Mammoth will assess the circumstances and determine any refund or compensation at its sole discretion.
6.7 Dispute Resolution for Cancellations
6.7.1 If a cancellation or refund is disputed by either party, Woolly Mammoth will review all relevant information, including booking records, communications, and supporting evidence, and will make a final determination in good faith.
6.7.2 Woolly Mammoth’s decision regarding cancellation disputes will be final and binding, except where prohibited by law.
7. User Responsibilities and Prohibited Uses
7.1 Guest Responsibilities
7.1.1 As a Guest using the Woolly Mammoth Platform, you agree to:
a) Provide Accurate Information: Submit truthful, complete, and up-to-date information regarding your identity, event details, number of attendees, and any special requirements or requests.
b) Comply with Venue Rules: Adhere to all rules, regulations, and policies set by the Host and Woolly Mammoth, including but not limited to permitted uses, noise restrictions, occupancy limits, and health and safety requirements.
c) Respect Property and Facilities: Treat the venue, its furnishings, equipment, and surrounding property with care and respect. Avoid causing any damage, excessive wear, or unauthorized alterations to the venue.
d) Supervise Attendees: Ensure that all event attendees, guests, contractors, and suppliers comply with venue rules and behave in a responsible and lawful manner.
e) Report Issues Promptly: Immediately notify Woolly Mammoth and the Host of any damage, accidents, safety hazards, or other issues that arise before, during, or after the event.
f) Maintain Insurance: Obtain and maintain appropriate insurance coverage for your event, such as public liability, event cancellation, or equipment insurance, if required by the Host, Woolly Mammoth, or applicable law.
g) Leave Venue in Good Condition: Ensure the venue is left in a clean, tidy, and undamaged state at the end of the event, and remove all personal belongings, decorations, and waste unless otherwise agreed.
h) Settle Additional Charges: Pay for any additional charges incurred during the event, such as overtime, extra cleaning, or damages, in accordance with the Host’s and Woolly Mammoth’s policies.
7.2 Host Responsibilities
7.2.1 As a Host listing a venue on the Woolly Mammoth Platform, you agree to:
a) Provide Accurate Listings: Ensure that all information provided about your venue, including descriptions, photographs, amenities, pricing, and availability, is accurate, truthful, and kept up to date at all times.
b) Maintain Venue Standards: Keep the venue in a safe, clean, and well-maintained condition, and ensure that all facilities, equipment, and amenities are in good working order and comply with applicable health, safety, and accessibility standards.
c) Comply with Laws and Regulations: Adhere to all local, regional, and national laws, regulations, and licensing requirements applicable to the operation and rental of your venue, including fire safety, building codes, insurance, and tax obligations.
d) Respond Promptly: Respond to booking inquiries, requests for information, and communications from Guests and Woolly Mammoth in a timely and professional manner.
e) Honor Bookings: Fulfill all confirmed bookings except in cases of force majeure or other exceptional circumstances, and provide access to the venue as agreed.
f) Maintain Insurance: Obtain and maintain appropriate insurance coverage for your venue, including property, public liability, and any other insurance required by law or recommended by Woolly Mammoth.
g) Address Issues and Complaints: Cooperate with Woolly Mammoth and Guests to resolve any issues, complaints, or disputes arising from bookings, and participate in dispute resolution processes as required.
h) Respect Guest Privacy: Respect the privacy and confidentiality of Guests and their event activities, and refrain from unauthorized entry or surveillance during the booking period, except in emergencies or with Guest consent.
7.3 Prohibited Uses and Activities
7.3.1 You may not use the Woolly Mammoth Platform, services, or any venue booked through the Platform to:
a) Violate Laws or Regulations: Engage in any activity that is illegal, fraudulent, or in violation of any applicable law, regulation, or court order.
b) Infringe Intellectual Property: Copy, reproduce, distribute, or use any content, trademarks, or intellectual property belonging to Woolly Mammoth, Hosts, or other users without proper authorization.
c) Misrepresent Identity or Information: Provide false, misleading, or incomplete information during registration, booking, or communication, or impersonate any person or entity.
d) Engage in Fraud or Deception: Attempt to defraud, scam, or deceive Woolly Mammoth, Hosts, Guests, or third parties, including through false claims, chargebacks, or misuse of payment systems.
e) Harass or Harm Others: Harass, threaten, abuse, stalk, or otherwise harm or endanger any other user, Host, Guest, Woolly Mammoth staff, or third party.
f) Damage or Interfere with Platform: Attempt to disrupt, damage, hack, or interfere with the operation, security, or integrity of the Platform, its systems, or data.
g) Use for Unauthorized or Dangerous Purposes: Use any venue for activities not disclosed in the booking, or for illegal, hazardous, or prohibited purposes, including but not limited to unlicensed parties, commercial filming without permission, or storage of dangerous materials.
h) Circumvent Platform Processes: Attempt to circumvent or bypass Woolly Mammoth’s booking, payment, or communication systems, including arranging bookings or payments outside the Platform to avoid fees or commissions.
i) Solicit or Advertise Unlawfully: Use the Platform to solicit, advertise, or promote products, services, or events unrelated to the intended use of the Platform, or to send spam or unsolicited communications.
7.4 Consequences of Breach
7.4.1 Woolly Mammoth reserves the right to investigate and take appropriate action in response to any suspected or actual breach of these responsibilities or prohibited uses.
7.4.2 Actions may include, but are not limited to:
a) Issuing warnings,
b) Suspending or terminating user accounts,
c) Removing venue listings,
d) Withholding or forfeiting payments,
e) Imposing penalties or fines,
f) Reporting to law enforcement or regulatory authorities, and
g) Pursuing legal remedies.
7.4.3 Users remain responsible for any losses, damages, or liabilities arising from their breach of these Terms, and may be required to indemnify Woolly Mammoth, Hosts, or other affected parties as set out in Section 8.4.
8. Liability and Risk Allocation
8.1 Our Role and Limitations of Liability
8.1.1 Woolly Mammoth acts solely as a disclosed agent and service provider, facilitating connections and transactions between Hosts and Guests through the Platform.
8.1.2 Woolly Mammoth does not own, operate, manage, or control any of the venues listed on the Platform, nor does it act as a landlord, property manager, or insurer for any venue.
8.1.3 Woolly Mammoth’s responsibilities are limited to providing the Platform, facilitating bookings, processing payments, and offering event management and support services as described in these Terms.
8.1.4 Woolly Mammoth is not responsible for the condition, safety, legality, suitability, or availability of any venue, nor for the actions or omissions of any Host, Guest, attendee, or third-party supplier.
8.1.5 Woolly Mammoth does not guarantee the accuracy or completeness of venue listings, nor the performance or conduct of any user.
8.1.6 Woolly Mammoth’s liability for any claim arising out of or in connection with the use of the Platform, services, or any booking is strictly limited to the amount paid by the user for the specific service or booking giving rise to the claim.
8.2 Venue-Related Disclaimers and Assumption of Risk
8.2.1 All venue bookings are made at the Guest’s own risk. Guests are responsible for conducting their own due diligence, including inspecting the venue (where possible), assessing its suitability for their intended use, and ensuring compliance with all applicable laws and regulations.
8.2.2 Woolly Mammoth makes no warranties or representations, express or implied, regarding the condition, safety, accessibility, legality, or fitness for purpose of any venue.
8.2.3 Hosts are solely responsible for ensuring that their venues are safe, clean, properly maintained, and compliant with all relevant laws, regulations, and insurance requirements.
8.2.4 Guests and Hosts acknowledge that events and venue use may involve inherent risks, including but not limited to property damage, personal injury, illness, theft, or loss. By using the Platform and booking or listing a venue, users voluntarily assume all such risks.
8.3 Limitation and Exclusion of Liability
8.3.1 To the maximum extent permitted by law, Woolly Mammoth and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business opportunities, loss of goodwill, or reputational harm, arising out of or in connection with the use of the Platform, services, or any booking, even if advised of the possibility of such damages.
8.3.2 Woolly Mammoth’s total aggregate liability to any user for any and all claims, losses, or damages arising out of or relating to these Terms, the Platform, or any booking or service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the user to Woolly Mammoth for the specific booking or service giving rise to the claim.
8.3.3 Nothing in these Terms shall exclude or limit Woolly Mammoth’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
8.4 Indemnification by Users
8.4.1 You agree to indemnify, defend, and hold harmless Woolly Mammoth, its affiliates, directors, officers, employees, and agents from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
a) Your use of the Platform, services, or any venue;
b) Your breach of these Terms or any applicable law or regulation;
c) Your violation of the rights of any third party, including intellectual property, privacy, or contractual rights;
d) Any damage to property or injury to persons caused by you, your guests, or your event attendees;
e) Any content or information you submit, post, or transmit through the Platform;
f) Any dispute or claim between you and another user, Host, Guest, or third party relating to a booking, event, or venue.
8.5 Insurance and Risk Mitigation
8.5.1 Woolly Mammoth maintains professional indemnity, public liability, and cyber liability insurance for its own operations and services, as described in Section 14.1.
8.5.2 Hosts and Guests are strongly encouraged, and may be required, to obtain and maintain appropriate insurance coverage for their activities, events, and use of venues, including but not limited to property, public liability, and event cancellation insurance.
8.5.3 Woolly Mammoth may request proof of insurance from Hosts or Guests at any time and reserves the right to suspend or cancel bookings or listings if adequate insurance is not maintained.
8.6 Release of Claims
8.6.1 To the fullest extent permitted by law, you release Woolly Mammoth and its affiliates from any and all claims, demands, losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that are either directly or indirectly related to or arise from your use of the Platform, services, or any venue, except to the extent caused by Woolly Mammoth’s gross negligence or willful misconduct.
8.7 Third-Party Services and Suppliers
8.7.1 Woolly Mammoth may recommend, facilitate, or coordinate third-party services or suppliers (such as caterers, equipment rental, or entertainment) as part of event management.
8.7.2 Woolly Mammoth does not endorse, guarantee, or assume responsibility for the performance, quality, or conduct of any third-party supplier.
8.7.3 Any agreement for third-party services is solely between the user and the supplier, and Woolly Mammoth shall not be liable for any acts, omissions, or failures of such third parties.
9. Intellectual Property and Content
9.1 Platform Content and Ownership
9.1.1 All content, features, and functionality available on the Woolly Mammoth Platform—including but not limited to text, graphics, logos, icons, images, audio and video clips, data compilations, software, and the overall design and layout—are the exclusive property of Woolly Limited or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.
9.1.2 The Woolly Mammoth name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of Woolly Limited. You may not use these marks without our prior written consent.
9.1.3 You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform and its content solely for your personal or internal business purposes, subject to these Terms.
9.1.4 Except as expressly permitted by these Terms or with our prior written consent, you may not copy, reproduce, modify, distribute, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Platform or its content.
9.2 User-Generated Content and Licensing
9.2.1 By submitting, uploading, posting, or otherwise providing any content to the Platform—including but not limited to venue descriptions, photographs, videos, reviews, feedback, or communications (“User Content”)—you represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to use and authorize Woolly Mammoth to use such content as described in these Terms.
9.2.2 You retain ownership of your User Content. However, by providing User Content to the Platform, you grant Woolly Mammoth a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform such content in connection with the operation, promotion, and improvement of the Platform and related services, in any media now known or hereafter developed.
9.2.3 You also grant other users of the Platform a limited license to access, view, and use your User Content as permitted by the functionality of the Platform and these Terms.
9.2.4 You acknowledge that Woolly Mammoth may, but is not obligated to, moderate, review, edit, or remove any User Content at its sole discretion, including content that violates these Terms, applicable law, or the rights of others.
9.3 Content Standards and User Obligations
9.3.1 You are solely responsible for all User Content you provide and for ensuring that it is accurate, lawful, and does not infringe the rights of any third party.
9.3.2 You agree not to submit or upload any content that is unlawful, defamatory, obscene, offensive, discriminatory, harassing, misleading, or otherwise objectionable, or that contains viruses, malware, or other harmful components.
9.3.3 You must not use the Platform to distribute unsolicited or unauthorized advertising, promotional materials, spam, or any form of solicitation.
9.3.4 Woolly Mammoth reserves the right to remove or disable access to any User Content that, in its sole judgment, violates these Terms or is otherwise harmful to the Platform or its users.
9.4 Venue Photos, Descriptions, and Host Content
9.4.1 Hosts are responsible for ensuring that all photos, descriptions, and other content provided for venue listings are accurate, up-to-date, and do not infringe any third-party rights.
9.4.2 By submitting venue-related content, Hosts grant Woolly Mammoth the right to use, reproduce, display, and distribute such content for the purposes of marketing, promoting, and operating the Platform and related services.
9.4.3 Hosts must obtain all necessary permissions, licenses, and releases for any images, artwork, or other materials included in their listings, including from photographers, copyright holders, and individuals depicted.
9.5 Creative Productions, Filming, and Intellectual Property at Events
9.5.1 For events involving photography, filming, or other creative production at a venue, the Guest is responsible for obtaining all necessary permissions from the Host and any relevant third parties.
9.5.2 Commercial use of venue images or footage (such as for advertising, broadcast, or resale) may require additional location releases or agreements, which must be arranged directly between the Guest and Host.
9.5.3 Unless otherwise agreed in writing, intellectual property rights in content created during an event (such as photographs or videos) remain with the creator, subject to any applicable agreements or releases.
9.6 Distribution and Marketing of Venue Listings
9.6.1 By listing a venue on the Platform, the Host acknowledges and agrees that Woolly Mammoth may, at its discretion, promote, display, reference, or otherwise make use of the Host’s venue information including but not limited to venue details, images, and descriptions on third-party websites, applications, or external channels.
9.6.2 Such promotion may take various forms and may be undertaken for purposes that Woolly Mammoth deems appropriate to enhance visibility, facilitate bookings, or support the general interests of the Platform and its users.
9.6.3 The Host accepts that the nature, extent, and duration of such promotion may vary and may not always be communicated in advance.
9.6.4 Woolly Mammoth does not guarantee any particular outcome, level of exposure, or attribution as a result of such promotion, and the Host waives any right to object to reasonable promotional activities conducted in good faith.
9.7 Copyright Infringement and Takedown Policy
9.7.1 Woolly Mammoth respects the intellectual property rights of others and expects users to do the same.
9.7.2 If you believe that any content on the Platform infringes your copyright or other intellectual property rights, please notify us promptly at info@woolly-mammoth.co.uk with sufficient detail to identify and address the alleged infringement.
9.7.3 Woolly Mammoth will investigate all valid claims and may remove or disable access to infringing content, as well as take appropriate action against repeat infringers.
10. Data Protection and Privacy
10.1 Data Processing and Lawful Basis
10.1.1 Woolly Mammoth is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws.
10.1.2 By using the Platform, you acknowledge and agree that Woolly Mammoth will collect, use, store, and otherwise process your personal data as necessary to provide the Platform and related services, manage bookings, facilitate payments, and comply with legal obligations.
10.1.3 The lawful bases for processing your personal data may include the performance of a contract (e.g., to process your booking), compliance with legal obligations, legitimate interests (such as fraud prevention, service improvement, and marketing), and, where required, your consent.
10.2 Types of Data Collected
10.2.1 Woolly Mammoth may collect and process various categories of personal data, including but not limited to:
a) Identification data (e.g., name, date of birth, government-issued ID)
b) Contact details (e.g., email address, phone number, postal address)
c) Account information (e.g., username, password, account preferences)
d) Booking and transaction data (e.g., booking history, payment details, invoices)
e) Venue and event information (e.g., event type, guest numbers, special requirements)
f) Communications and correspondence (e.g., messages, feedback, support requests)
g) Technical and usage data (e.g., IP address, device information, browser type, cookies, usage logs)
h) Marketing preferences and survey responses
10.3 Data Use and Purposes
10.3.1 Woolly Mammoth uses your personal data for purposes including, but not limited to:
a) Registering and managing user accounts
b) Facilitating venue discovery, bookings, and event management
c) Processing payments, refunds, and security deposits
d) Communicating with users regarding bookings, support, and Platform updates
e) Verifying user identity and preventing fraud or misuse
f) Improving and personalizing the Platform and services
g) Conducting analytics, research, and user surveys
h) Complying with legal, regulatory, and tax obligations
i) Sending marketing communications, where permitted by law or with your consent
10.4 Data Sharing and Disclosure
10.4.1 Woolly Mammoth may share your personal data with third parties as necessary for the operation of the Platform and provision of services, including:
a) Hosts, for the purpose of facilitating bookings and event arrangements
b) Service providers and contractors (e.g., payment processors, IT support, event suppliers) who process data on our behalf under strict confidentiality and security obligations
c) Legal, regulatory, or governmental authorities, where required by law, court order, or to protect the rights, property, or safety of Woolly Mammoth, its users, or the public
d) Professional advisors (e.g., lawyers, accountants, insurers) for legitimate business purposes
e) Other users, to the extent necessary for the performance of a contract (e.g., sharing contact details between Guests and Hosts after booking confirmation)
10.5 International Data Transfers
10.5.1 Your personal data may be transferred to and processed in countries outside the United Kingdom or European Economic Area (EEA), where data protection laws may differ.
10.5.2 Woolly Mammoth will ensure that any such transfers are made in compliance with applicable data protection laws and that appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place to protect your data.
10.6 Data Security and Retention
10.6.1 Woolly Mammoth implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
10.6.2 These measures may include encryption, access controls, secure servers, regular security assessments, and staff training.
10.6.3 Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements.
10.6.4 When data is no longer required, it will be securely deleted or anonymized.
10.7 User Rights and Choices
10.7.1 Under data protection law, you have the following rights regarding your personal data:
a) Right of access: To request a copy of the personal data we hold about you
b) Right to rectification: To request correction of inaccurate or incomplete data
c) Right to erasure: To request deletion of your data in certain circumstances
d) Right to restrict processing: To request restriction of processing in certain cases
e) Right to data portability: To receive your data in a structured, commonly used, and machine-readable format
f) Right to object: To object to processing for direct marketing or based on legitimate interests
g) Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
10.7.2 To exercise your rights, please contact us at info@woolly-mammoth.co.uk. We may require verification of your identity before fulfilling your request.
10.8 Cookies and Tracking Technologies
10.8.1 The Platform uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content and advertising.
10.8.2 By using the Platform, you consent to the use of cookies in accordance with our Cookie Policy. You may manage your cookie preferences through your browser settings or the Platform’s cookie management tools.
10.9 Marketing Communications
10.9.1 Woolly Mammoth may send you marketing communications about our services, promotions, or events, where permitted by law or with your consent.
10.9.2 You may opt out of receiving marketing emails at any time by following the unsubscribe instructions in the communication or by contacting us directly.
10.10 Data Breach Notification
10.10.1 In the event of a data breach that is likely to result in a risk to your rights and freedoms, Woolly Mammoth will notify you and the relevant supervisory authority as required by law, and will take all reasonable steps to mitigate the impact.
10.11 Privacy Policy and Updates
10.11.1 For more detailed information about our data processing practices, please refer to our Privacy Policy, which forms part of these Terms and is available on our website.
10.11.2 Woolly Mammoth may update this section or the Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Material changes will be communicated to users with reasonable notice.
11. Dispute Resolution and Complaints
11.1 Internal Complaint Handling Procedure
11.1.1 Woolly Mammoth is committed to providing a fair, transparent, and accessible process for resolving user complaints and disputes.
11.1.2 If you have a complaint or concern regarding the Platform, a booking, a Host, a Guest, or any aspect of our services, you should first contact our customer service team at info@woolly-mammoth.co.uk.
11.1.3 When submitting a complaint, please provide as much detail as possible, including your name, contact information, booking reference (if applicable), a clear description of the issue, and any supporting documentation or evidence.
11.1.4 Upon receipt of your complaint, Woolly Mammoth will acknowledge it within 2 business days.
11.1.5 Our team will investigate the matter thoroughly, which may include reviewing booking records, communications, and any relevant evidence provided by both parties.
11.1.6 We aim to resolve most complaints within 14 days of acknowledgment. If additional time is required due to the complexity of the issue, we will keep you informed of progress and provide an estimated resolution timeframe.
11.1.7 Once a decision has been reached, you will receive a written response outlining the outcome, any actions taken, and your options for further escalation if you are not satisfied.
11.2 Alternative Dispute Resolution (ADR) for Consumers
11.2.1 If you are a consumer and your complaint cannot be resolved through our internal process, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider.
11.2.2 Woolly Mammoth will cooperate in good faith with recognized ADR schemes, such as:
a) The Chartered Trading Standards Institute (www.tradingstandards.uk)
b) The Property Ombudsman for property-related disputes (www.tpos.co.uk)
11.2.3 Details of how to initiate ADR will be provided upon request or if your complaint remains unresolved after our internal process.
11.2.4 Participation in ADR is voluntary for consumers, but Woolly Mammoth will abide by the outcome of the ADR process where required by law or industry codes.
11.3 Mediation Services for Complex or High-Value Disputes
11.3.1 For complex, high-value, or multi-party disputes, Woolly Mammoth may offer or require professional mediation as an alternative to litigation or ADR.
11.3.2 Mediation will be conducted by a qualified, independent mediator agreed upon by all parties or appointed by Woolly Mammoth if agreement cannot be reached.
11.3.3 The costs of mediation will generally be shared equally between the parties (the Guest and the Host), unless otherwise agreed in writing or determined by the mediator.
11.3.4 Mediation is a non-binding process intended to facilitate a mutually acceptable resolution. If mediation is unsuccessful, parties retain the right to pursue other remedies.
11.4 Legal Proceedings and Jurisdiction
11.4.1 If a dispute cannot be resolved through internal processes, ADR, or mediation, either party may initiate legal proceedings.
11.4.2 These Terms and any disputes arising from them are governed by the laws of England and Wales.
11.4.3 The courts of England and Wales shall have exclusive jurisdiction over all disputes, except that consumer users may also bring proceedings in their country of residence if required by applicable law.
11.4.4 Nothing in this section limits your statutory rights as a consumer or your right to seek injunctive or equitable relief in urgent circumstances.
11.5 User Cooperation and Good Faith Obligations
11.5.1 All users are expected to cooperate fully and in good faith with Woolly Mammoth, other users, and any appointed mediators or ADR providers during the dispute resolution process.
11.5.2 This includes providing timely, accurate, and complete information, responding to requests for evidence or clarification, and refraining from abusive, threatening, or obstructive behavior.
11.5.3 Failure to cooperate may result in adverse findings, suspension of your account, or other appropriate action by Woolly Mammoth.
11.6 Suspension of Payments and Bookings During Disputes
11.6.1 Woolly Mammoth reserves the right to suspend or withhold payments, security deposits, or access to the Platform for any user involved in a dispute until the matter is resolved.
11.6.2 In cases involving alleged damage, non-performance, or breach of these Terms, Woolly Mammoth may temporarily freeze funds or bookings to protect the interests of all parties.
11.7 Record Keeping and Confidentiality
11.7.1 Woolly Mammoth will maintain records of all complaints, disputes, and their outcomes for a minimum period required by law or industry best practice.
11.7.2 All information and communications related to disputes will be treated as confidential and used solely for the purpose of resolving the issue, except where disclosure is required by law or with the consent of the parties.
12. Platform Policies and Community Standards
12.1 Quality Standards and Assurance
12.1.1 Woolly Mammoth is committed to maintaining high standards of quality, safety, and professionalism across all aspects of the Platform.
12.1.2 All venues listed on the Platform are subject to a vetting process, which may include verification of ownership, inspection of facilities, review of safety and accessibility features, and assessment of compliance with applicable laws and regulations.
12.1.3 Woolly Mammoth may conduct periodic or random inspections of venues, either in person or through digital means, to ensure ongoing compliance with quality standards.
12.1.4 Venue listings must include accurate, up-to-date descriptions, high-quality photographs, and a comprehensive list of amenities, rules, and restrictions.
12.1.5 Hosts are required to promptly update their listings to reflect any changes in availability, features, or conditions that may affect bookings.
12.1.6 Woolly Mammoth maintains a user review and rating system, allowing Guests and Hosts to provide feedback on their experiences. Reviews are monitored for authenticity, relevance, and compliance with community guidelines.
12.2 Community Guidelines and User Conduct
12.2.1 All users of the Platform including Guests, Hosts, and third-party service providers are expected to conduct themselves with respect, integrity, and professionalism at all times.
12.2.2 Users must:
a) Treat all other users, Woolly Mammoth staff, and third parties with courtesy and respect, regardless of background, identity, or beliefs.
b) Provide honest, accurate, and constructive feedback in reviews and communications.
c) Respect the privacy, confidentiality, and property of others, including refraining from unauthorized photography, recording, or sharing of personal information.
d) Comply with all venue rules, Platform policies, and applicable laws and regulations.
e) Refrain from discriminatory, harassing, abusive, or threatening behavior, both online and in person.
f) Maintain professional standards in all business interactions, including timely responses, honoring commitments, and upholding agreements.
12.3 Reporting Inappropriate Behavior or Safety Concerns
12.3.1 Woolly Mammoth encourages all users to report any behavior, content, or circumstances that violate these Terms, community standards, or pose a risk to safety or well-being.
12.3.2 Reports may be submitted through the Platform’s reporting tools, by email to info@woolly-mammoth.co.uk, or via other designated channels.
12.3.3 Woolly Mammoth will investigate all reports promptly and confidentially, taking appropriate action as necessary to protect users and maintain the integrity of the Platform.
12.3.4 In cases involving immediate danger or criminal activity, users are advised to contact local authorities in addition to notifying Woolly Mammoth.
12.4 Enforcement Actions and Consequences
12.4.1 Woolly Mammoth reserves the right to take a range of enforcement actions in response to violations of these Terms, community standards, or applicable laws, including but not limited to:
a) Issuing warning notices or educational guidance to users
b) Temporarily or permanently restricting or suspending user accounts
c) Removing or editing venue listings, reviews, or other content
d) Withholding or forfeiting payments, security deposits, or other funds
e) Reporting serious violations to law enforcement or regulatory authorities
f) Pursuing legal action or seeking damages where appropriate
12.4.2 The severity and nature of enforcement actions will be determined at Woolly Mammoth’s sole discretion, taking into account the seriousness of the violation, the user’s history, and the potential impact on the community.
12.5 Appeals and Reinstatement
12.5.1 Users subject to enforcement actions may have the right to appeal the decision by submitting a written request to info@woolly-mammoth.co.uk within 14 days of notification.
12.5.2 Appeals will be reviewed by a senior member of the Woolly Mammoth team, who may request additional information or evidence from the user.
12.5.3 Woolly Mammoth will communicate the outcome of the appeal in writing, and its decision will be final, except where further escalation is permitted by law.
12.6 Continuous Improvement and Policy Updates
12.6.1 Woolly Mammoth regularly reviews and updates its policies, community standards, and enforcement procedures to reflect changes in law, technology, and user feedback.
12.6.2 Users will be notified of material changes to community standards or enforcement policies with reasonable notice, and continued use of the Platform constitutes acceptance of such changes.
13. Business User Specific Terms
13.1 B2B Relationship and Professional Standards
13.1.1 Business users are defined as any company, partnership, organization, or other legal entity (including their authorized representatives) that uses the Platform for commercial purposes, such as booking venues for business events, conferences, or client functions, or listing venues for commercial rental.
13.1.2 By registering as a business user, you represent and warrant that you have the authority to bind your organization to these Terms and to act on its behalf in all matters relating to the Platform.
13.1.3 Business users are expected to uphold the highest standards of professionalism, integrity, and compliance in all interactions with Woolly Mammoth, other users, and third-party service providers.
13.1.4 All business bookings and listings must be conducted in accordance with applicable laws, industry regulations, and internal corporate policies.
13.2 Extended Payment Terms and Invoicing
13.2.1 Woolly Mammoth may, at its discretion, offer extended payment terms to eligible business users, typically allowing payment within 30 days of invoice date, subject to credit approval and ongoing compliance.
13.2.2 Business users must provide accurate billing information, including legal entity name, registered address, VAT number (if applicable), and designated billing contacts.
13.2.3 Invoices will be issued electronically and must be paid in full by the due date specified. Late payments may incur interest charges, administrative fees, or suspension of booking privileges.
13.2.4 Woolly Mammoth reserves the right to require advance payment, security deposits, or personal guarantees for high-value or high-risk bookings.
13.3 Volume Discounts and Preferred Pricing
13.3.1 Business users who make regular or high-volume bookings may be eligible for volume discounts, preferred pricing, or custom rate agreements, subject to negotiation and written confirmation by Woolly Mammoth.
13.3.2 Any such discounts or preferential terms will be documented in a separate agreement or addendum and may be subject to minimum booking thresholds, exclusivity arrangements, or other conditions.
13.4 Dedicated Account Management and Support
13.4.1 Eligible business users may be assigned a dedicated account manager to provide personalized support, assist with complex bookings, and act as a single point of contact for all service needs.
13.4.2 Account managers may offer tailored recommendations, facilitate venue sourcing, coordinate event management services, and assist with issue resolution or escalations.
13.4.3 Business users may also have access to priority support channels, extended service hours, and expedited response times for urgent requests.
13.5 Corporate Compliance and User Obligations
13.5.1 Business users are responsible for ensuring that all bookings, events, and venue uses comply with their own internal policies, codes of conduct, and legal obligations, including but not limited to:
a) Obtaining all necessary internal approvals and authorizations for bookings and expenditures
b) Ensuring that all event activities are lawful, ethical, and consistent with the organization’s values and reputation
c) Maintaining appropriate insurance coverage for business events, including public liability, professional indemnity, and event cancellation insurance as required
d) Complying with all applicable tax, accounting, and reporting requirements, including the provision of valid VAT numbers and proper invoicing procedures
e) Ensuring that all employees, contractors, and representatives using the Platform on behalf of the business are aware of and comply with these Terms
13.6 Data Security, Confidentiality, and Privacy
13.6.1 Woolly Mammoth recognizes the importance of data security and confidentiality for business users. All business data, including booking details, attendee lists, and payment information, will be handled in accordance with our Privacy Policy and applicable data protection laws.
13.6.2 Business users may request custom data processing agreements or additional security measures, subject to feasibility and agreement by Woolly Mammoth.
13.7 Termination and Account Closure for Business Users
13.7.1 Woolly Mammoth reserves the right to suspend or terminate business user accounts for material breach of these Terms, non-payment, fraudulent activity, or repeated policy violations.
13.7.2 Upon termination, all outstanding bookings, payments, and obligations remain in effect, and any custom agreements or SLAs will be terminated in accordance with their terms.
14. Insurance and Risk Management
14.1 Woolly Mammoth’s Insurance Status
14.1.1 Woolly Mammoth does not maintain Public Liability insurance, Professional Indemnity insurance, or any other form of insurance coverage for the Platform, its operations, or the activities of its users.
14.1.2 By using the Platform, you acknowledge and accept that Woolly Mammoth does not provide any insurance protection for Hosts, Guests, venues, events, or third parties in connection with bookings or use of the Platform.
14.2 User Insurance Obligations and Recommendations
14.2.1 Hosts:
a) Hosts are required to maintain adequate property insurance covering the venue, its fixtures, and contents against risks such as fire, theft, flood, and accidental damage.
b) Hosts must also maintain public liability insurance with sufficient coverage to protect against claims arising from injury, illness, or property damage suffered by Guests, attendees, or third parties during events.
c) Hosts may be required to provide proof of insurance to Woolly Mammoth as a condition of listing their venue on the Platform and must promptly notify Woolly Mammoth of any changes, lapses, or claims affecting their coverage.
14.2.2 Guests:
a) Guests are strongly encouraged to obtain event insurance, including public liability, event cancellation, and equipment insurance, especially for high-value, large-scale, or complex events.
b) Guests are responsible for insuring any personal or rented equipment, decorations, or valuables brought to the venue.
c) For business events, Guests should ensure that their organization’s insurance policies extend to cover off-site activities and third-party venues.
14.2.3 Third-Party Suppliers:
a) Any third-party suppliers (e.g., caterers, entertainers, contractors) engaged by Hosts or Guests must carry appropriate insurance for their activities and may be required to provide proof of coverage upon request.
14.3 Security Deposits and Risk Mitigation
14.3.1 Woolly Mammoth may require a security deposit from Guests as a condition of booking certain venues, particularly those of high value, unique character, or with a history of damage claims.
14.3.2 The amount, terms, and conditions of the security deposit will be clearly disclosed prior to booking confirmation and may vary based on venue type, event risk, and Host requirements.
14.3.3 Security deposits are held by Woolly Mammoth in a segregated account and are not released to the Host unless a valid claim for damages or additional charges is made in accordance with these Terms.
14.4 Damage Assessment and Claims Process
14.4.1 After each event, the Host is responsible for inspecting the venue and reporting any damage, loss, or excessive cleaning requirements to Woolly Mammoth within 48 hours of the event’s conclusion.
14.4.2 The Host must provide supporting evidence, such as photographs, repair estimates, or invoices, to substantiate any claim against the security deposit.
14.4.3 Woolly Mammoth will review all claims impartially, may request additional information from both parties, and will make a determination regarding the validity and amount of any deductions from the security deposit.
14.4.4 If a claim is approved, Woolly Mammoth will deduct the appropriate amount from the security deposit and remit the balance to the Guest. If the claim is disputed, Woolly Mammoth will facilitate a resolution process as outlined in Section 11.
14.4.5 In cases where damages exceed the amount of the security deposit, the responsible party (Guest or Host) will be liable for the additional costs, and Woolly Mammoth may assist in facilitating payment or pursuing recovery.
14.5 Risk Management and Safety Practices
14.5.1 Woolly Mammoth encourages all users to adopt proactive risk management practices, including:
a) Conducting pre-event site visits and risk assessments
b) Reviewing and understanding venue rules, emergency procedures, and safety features
c) Ensuring compliance with fire safety, health, and accessibility regulations
d) Implementing appropriate supervision, crowd control, and security measures for large or high-risk events
e) Maintaining clear communication with all parties regarding responsibilities and emergency contacts
14.5.2 Woolly Mammoth may provide guidance, checklists, or resources to assist users in managing risks and ensuring safe, successful events.
14.6 Limitation of Woolly Mammoth’s Liability Regarding Insurance
14.6.1 Woolly Mammoth’s insurance policies are intended to cover its own operations and liabilities only.
14.6.2 Woolly Mammoth does not act as an insurer for any user, Host, Guest, or third party, and is not responsible for insuring venues, events, or personal property.
14.6.3 Users are solely responsible for obtaining and maintaining their own insurance coverage as appropriate for their activities and risks.
14.6.4 Woolly Mammoth is not liable for any losses, damages, or claims that are not covered by its own insurance policies or that arise from the failure of users to obtain adequate insurance.
15. Platform Availability and Technical Issues
15.1 Service Availability and Uptime Commitment
15.1.1 Woolly Mammoth aims to provide reliable, continuous access to the Platform, targeting a service uptime of 99.9% over any rolling 12-month period, excluding scheduled maintenance and force majeure events.
15.1.2 While we strive for high availability, Woolly Mammoth does not guarantee uninterrupted or error-free access to the Platform. Service may be temporarily unavailable due to maintenance, upgrades, system failures, network issues, or circumstances beyond our reasonable control.
15.1.3 Scheduled maintenance will be communicated to users in advance via email, Platform notifications, or website announcements, whenever possible. Maintenance is typically scheduled during off-peak hours to minimize disruption.
15.1.4 Emergency maintenance or unplanned outages may occur without notice if required to protect the security, integrity, or functionality of the Platform.
15.2 User Responsibilities and System Requirements
15.2.1 Users are responsible for ensuring that their devices, operating systems, and internet connections meet the minimum technical requirements for accessing and using the Platform.
15.2.2 The Platform is optimized for use with modern web browsers (such as the latest versions of Chrome, Firefox, Safari, or Edge) and is designed to be mobile-responsive for use on smartphones and tablets.
15.2.3 Users must enable JavaScript and cookies in their browsers to access all Platform features.
15.2.4 Users are responsible for maintaining the security of their own devices and networks, including the use of up-to-date antivirus software, firewalls, and secure passwords.
15.2.5 Woolly Mammoth is not responsible for technical issues arising from user hardware, software, or connectivity problems.
15.3 Technical Support and Issue Resolution
15.3.1 Woolly Mammoth provides customer and technical support during standard business hours (as published on our website), with extended or emergency support available for urgent booking or event-related issues.
15.3.2 Users may contact support via email at info@woolly-mammoth.co.uk, through the Platform’s helpdesk, or by phone (where available).
15.3.3 When reporting a technical issue, users should provide as much detail as possible, including error messages, screenshots, device/browser information, and steps to reproduce the problem.
15.3.4 Woolly Mammoth will acknowledge support requests within 1 business day and will prioritize resolution based on the severity and impact of the issue.
15.3.5 Critical issues affecting bookings, payments, or event operations will be escalated for immediate attention.
15.4 Data Integrity, Backups, and Recovery
15.4.1 Woolly Mammoth implements regular data backups and disaster recovery procedures to protect user data and ensure business continuity in the event of system failures or data loss.
15.4.2 In the event of a technical failure resulting in data loss or corruption, Woolly Mammoth will use reasonable efforts to restore affected data from the most recent backup.
15.4.3 Users are encouraged to retain their own copies of important booking confirmations, invoices, and communications for reference.
15.5 Limitation of Liability for Technical Issues
15.5.1 Woolly Mammoth is not liable for any losses, damages, or costs arising from Platform unavailability, technical malfunctions, data loss, or delays in service, except to the extent caused by our gross negligence or willful misconduct.
15.5.2 Woolly Mammoth does not guarantee compatibility with all devices, operating systems, or third-party software.
15.5.3 Users acknowledge that access to the Platform may be subject to limitations, delays, or other problems inherent in the use of the internet and electronic communications.
15.6 Service Modifications and Feature Updates
15.6.1 Woolly Mammoth may, from time to time, modify, enhance, or discontinue certain features, functionalities, or services on the Platform to improve user experience, comply with legal requirements, or address security concerns.
15.6.2 Material changes to core services or features will be communicated to users with reasonable notice, and Woolly Mammoth will make reasonable efforts to assist users with transition arrangements where possible.
15.6.3 Continued use of the Platform after such changes constitutes acceptance of the updated features or services.
15.7 Feedback and Continuous Improvement
15.7.1 Woolly Mammoth welcomes user feedback regarding technical issues, feature requests, and suggestions for improvement.
15.7.2 Users may submit feedback through the Platform, by email, or via other designated channels.
15.7.3 Woolly Mammoth may use such feedback to enhance the Platform but is not obligated to implement any specific suggestions or provide compensation for user input.
16. Modifications and Updates
16.1 Updates to Terms and Conditions
16.1.1 Woolly Mammoth reserves the right to amend, update, or revise these Terms and Conditions at any time to reflect changes in law, regulatory requirements, business practices, technology, or the scope of services offered.
16.1.2 Material changes to these Terms—such as those affecting user rights, obligations, or the core nature of the Platform—will be communicated to users in advance.
a) Consumer users: Will receive at least 30 days’ notice of material changes, delivered via email, Platform notifications, or other appropriate means.
b) Business users: Will receive at least 30 days’ notice of material changes, delivered via email, Platform notifications, or other appropriate means.
16.1.3 Non-material changes (such as clarifications, corrections, or administrative updates) may be implemented without prior notice but will be reflected in the latest version of the Terms available on the Platform.
16.1.4 The effective date of any updated Terms will be clearly stated at the top of the document.
16.1.5 Continued use of the Platform or services after the effective date of updated Terms constitutes acceptance of those changes. If you do not agree to the updated Terms, you must discontinue use of the Platform and may request account closure.
16.2 Changes to Services and Features
16.2.1 Woolly Mammoth may, from time to time, modify, enhance, suspend, or discontinue certain services, features, or functionalities of the Platform to improve user experience, comply with legal or regulatory requirements, address security concerns, or respond to market conditions.
16.2.2 Where a change materially affects the availability or nature of a core service (such as booking, payment processing, or event management), Woolly Mammoth will provide reasonable advance notice to affected users and, where possible, offer guidance or support for transition arrangements.
16.2.3 Woolly Mammoth is not liable for any losses or inconvenience resulting from the modification, suspension, or discontinuation of any service or feature, except as expressly provided in these Terms or required by law.
16.2.4 Users are encouraged to regularly review Platform announcements and communications for updates on new features, service changes, or scheduled maintenance.
16.3 Pricing Changes and Fee Adjustments
16.3.1 Venue prices and service fees may be updated from time to time based on Host decisions, changes in market conditions, or adjustments to Woolly Mammoth’s business model.
16.3.2 Woolly Mammoth may offer promotional pricing, discounts, or incentives from time to time, subject to specific terms and eligibility criteria.
16.4 User Rights and Termination in Response to Changes
16.4.1 If you do not agree to any material change to these Terms, services, or pricing, you have the right to terminate your account and discontinue use of the Platform without penalty.
16.4.2 Termination will not affect any rights or obligations accrued prior to the effective date of the change, including confirmed bookings, outstanding payments, or claims.
16.4.3 Requests for account closure or termination in response to changes should be submitted in writing to info@woolly-mammoth.co.uk.
16.5 Version Control and Historical Records
16.5.1 Woolly Mammoth will maintain an archive of previous versions of these Terms and will make them available to users upon request for reference or compliance purposes.
16.5.2 The current version of the Terms will always be accessible on the Platform, with a clear indication of the effective date and a summary of recent changes where applicable.
17. Termination and Account Closure
17.1 Termination by User (Voluntary Account Closure)
17.1.1 You may terminate your account and discontinue use of the Platform at any time by submitting a written request to info@woolly-mammoth.co.uk or using the account closure feature (if available) within your user dashboard.
17.1.2 Upon receipt of your request, Woolly Mammoth will confirm your identity and process the closure of your account within a reasonable timeframe, typically within 14 days.
17.1.3 Termination of your account does not affect any rights or obligations accrued prior to the effective date of closure, including confirmed bookings, outstanding payments, or claims for damages.
17.1.4 If you have any active or upcoming bookings, you remain responsible for fulfilling your obligations under those bookings, including payment, attendance, or provision of services, unless otherwise agreed in writing or permitted by the applicable cancellation policy.
17.1.5 Data associated with your account will be handled in accordance with our Privacy Policy and applicable data retention laws. Certain information may be retained for legal, regulatory, or dispute resolution purposes, even after account closure.
17.2 Termination by Woolly Mammoth (Involuntary Account Closure)
17.2.1 Woolly Mammoth reserves the right to suspend, restrict, or terminate your account and access to the Platform at any time, with or without notice, for reasons including but not limited to:
a) Material breach of these Terms or any other applicable policies
b) Fraudulent, illegal, or abusive activity
c) Repeated or serious violations of Platform rules, community standards, or user obligations
d) Non-payment of fees, charges, or penalties
e) Business, operational, or legal reasons, including Platform discontinuation or regulatory requirements
17.2.2 In cases of material breach, fraud, or illegal activity, Woolly Mammoth may terminate your account immediately and without prior notice.
17.2.3 Woolly Mammoth will notify you of the reason for termination and provide information on any rights of appeal or reinstatement, where applicable.
17.3 Effect of Termination
17.3.1 Upon termination of your account, your access to the Platform and all associated services will cease immediately.
17.3.2 Any outstanding bookings, payments, or obligations that arose prior to termination will remain in effect and must be fulfilled in accordance with these Terms.
17.3.3 Woolly Mammoth may, at its discretion, cancel any future bookings associated with a terminated account and process refunds or payments in accordance with the applicable cancellation and refund policies.
17.3.4 Any funds held by Woolly Mammoth on your behalf (such as security deposits or pending payouts) will be processed and disbursed in accordance with these Terms, subject to deductions for outstanding fees, damages, or claims.
17.3.5 User-generated content, reviews, or feedback submitted prior to termination may remain visible on the Platform, unless removal is required by law or requested in accordance with your data rights.
17.4 Data Handling and Retention After Termination
17.4.1 Woolly Mammoth will retain and process your personal data after account closure only as necessary to comply with legal obligations, resolve disputes, enforce agreements, or as otherwise permitted by our Privacy Policy.
17.4.2 You may request deletion or anonymization of your personal data, subject to legal and regulatory retention requirements.
17.4.3 Transactional data, booking records, and communications may be retained for a minimum period required by law or industry best practice.
17.5 Appeals and Reinstatement
17.5.1 If your account has been suspended or terminated by Woolly Mammoth and you believe this was in error or wish to appeal the decision, you may submit a written appeal to info@woolly-mammoth.co.uk within 14 days of notification.
17.5.2 Appeals will be reviewed by a senior member of the Woolly Mammoth team, who may request additional information or evidence.
17.5.3 Woolly Mammoth will communicate the outcome of the appeal in writing, and its decision will be final, except where further escalation is permitted by law.
17.5.4 Reinstatement of a terminated account is at Woolly Mammoth’s sole discretion and may be subject to conditions, such as compliance with additional verification or remedial actions.
17.6 Platform Discontinuation
17.6.1 In the event that Woolly Mammoth discontinues the Platform or ceases operations, users will be provided with reasonable advance notice and guidance on how to manage outstanding bookings, payments, and data.
17.6.2 Woolly Mammoth will use reasonable efforts to ensure an orderly wind-down of services and to fulfill its obligations to users, including processing refunds, payouts, and data requests in accordance with these Terms and applicable law.
18. Miscellaneous Provisions
18.1 Entire Agreement
18.1.1 These Terms, together with the Privacy Policy, Cookie Policy, and any other documents or policies expressly incorporated by reference, constitute the entire agreement between you and Woolly Mammoth regarding your use of the Platform and services.
18.1.2 This agreement supersedes all prior or contemporaneous understandings, communications, representations, or agreements, whether written or oral, relating to the subject matter herein.
18.1.3 In the event of any conflict between these Terms and any other policy or agreement, these Terms shall prevail unless expressly stated otherwise.
18.2 Severability
18.2.1 If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.
18.2.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.3 Waiver
18.3.1 No failure or delay by Woolly Mammoth in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, power, or remedy.
18.3.2 Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Woolly Mammoth.
18.3.3 A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.
18.4 Assignment
18.4.1 You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Woolly Mammoth.
18.4.2 Woolly Mammoth may assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or acquirer, with reasonable notice to users where practicable.
18.4.3 Any attempted assignment or transfer in violation of this section shall be null and void.
18.5 Third-Party Rights
18.5.1 Except as expressly stated in these Terms, no person or entity other than you and Woolly Mammoth shall have any rights to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.5.2 Notwithstanding the foregoing, Woolly Mammoth’s affiliates, successors, and permitted assigns may enforce and rely on these Terms to the extent applicable.
18.6 Force Majeure
18.6.1 Woolly Mammoth shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, pandemics, power outages, or failures of telecommunications or internet services.
18.6.2 In the event of a force majeure event, Woolly Mammoth will use reasonable efforts to notify affected users and to resume performance as soon as reasonably practicable.
18.7 Notices and Communications
18.7.1 All notices, requests, consents, claims, demands, waivers, and other communications under these Terms must be in writing and will be deemed to have been duly given:
a) When delivered by hand, with written confirmation of receipt;
b) When sent by email to the address provided by the user or to info@woolly-mammoth.co.uk (for notices to Woolly Mammoth), with confirmation of transmission;
c) When posted on the Platform or sent via Platform notifications, for general updates or changes to policies.
18.7.2 It is your responsibility to keep your contact information up to date and to regularly check for communications from Woolly Mammoth.
18.8 Relationship of the Parties
18.8.1 Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or fiduciary relationship between you and Woolly Mammoth, except as expressly stated regarding Woolly Mammoth’s role as a disclosed agent for venue bookings.
18.8.2 Each party acts as an independent contractor, and neither party has authority to bind the other except as expressly provided in these Terms.
18.9 Interpretation and Headings
18.9.1 The headings in these Terms are for convenience only and do not affect the interpretation of any provision.
18.9.2 Words in the singular include the plural and vice versa; references to “including” or “includes” mean “including without limitation.”
18.10 Survival
18.10.1 Any provisions of these Terms that by their nature should survive termination or expiration (including but not limited to indemnities, limitations of liability, intellectual property rights, and dispute resolution provisions) shall so survive.
19. Contact Information and Legal Details
19.1 Company Information
19.1.1 Woolly Limited is a company incorporated and registered in England and Wales.
19.1.2 Registered Company Name: Woolly Limited
19.1.3 Company Registration Number: 14012740
19.1.4 Registered Office Address: 26 Boundary street, E2 7JE, London, UK
19.1.5 Trading Address (if different): Woolly Mammoth
19.1.6 VAT Registration Number: 486 5175 52
19.1.7 Woolly Limited is the legal entity responsible for the operation of the Platform, provision of services, and all contractual relationships with users.
19.2 Contact Details
19.2.1 Users may contact Woolly Mammoth for general inquiries, support, complaints, or legal notices using the following methods:
a) Email: info@woollymammoth.co.uk (for all general, support, and legal correspondence)
b) Phone: 07723474530
c) Postal Mail: 26 Boundary street, E2 7JE, London, UK (for formal notices, legal correspondence, or document submissions)
d) Website: www.woolly-mammoth.io (for access to help resources, FAQs, and online support forms)
19.2.2 Woolly Mammoth aims to respond to all written inquiries within 2 business days and to resolve most support requests within 14 days, subject to the complexity of the issue.
19.3 Regulatory and Compliance Information
19.3.1 Regulatory Information: Woolly Mammoth complies with all applicable laws and regulations governing its business activities, including consumer protection, e-commerce, and data protection laws.
19.4 Legal Requests
19.4.1 Legal notices, claims, or requests for information under data protection law should be addressed to the company’s registered office or to the designated Data Protection Officer (if applicable).
19.5 Language and Jurisdiction
19.5.1 All communications, contracts, and legal documents relating to the Platform and services will be provided in English unless otherwise agreed.
19.5.2 Woolly Mammoth operates under the laws of England and Wales, and all legal matters will be governed by and interpreted in accordance with those laws, except where otherwise required by applicable consumer protection legislation.
19.6 Accessibility and Special Assistance
19.6.1 Woolly Mammoth is committed to making its services and communications accessible to all users.
19.6.2 Users requiring special assistance, alternative formats, or reasonable adjustments should contact info@woolly-mammoth.co.uk to discuss their needs.
20. Acknowledgment and Acceptance
20.1 User Acknowledgment
20.1.1 By accessing, registering for, or using the Woolly Mammoth Platform or any of its services, you expressly acknowledge and confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as all other policies and documents incorporated by reference (including the Privacy Policy, Cookie Policy, and any supplemental terms applicable to specific services or features).
20.1.2 You acknowledge that you have had the opportunity to review these Terms in full, to seek independent legal advice if desired, and to ask Woolly Mammoth for clarification on any aspect of the agreement before accepting.
20.2 Acceptance and Legal Effect
20.2.1 Your use of the Platform constitutes your acceptance of these Terms and creates a legally binding agreement between you and Woolly Limited.
20.2.2 If you do not agree to these Terms, you must not use the Platform or any related services.
20.2.3 If you are acting on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and that all references to “you” or “your” in these Terms include both you as an individual and the entity you represent.
20.3 Ongoing Compliance and Updates
20.3.1 You agree to comply with these Terms at all times while using the Platform and services, and to review any updates or changes as notified by Woolly Mammoth in accordance with Section 16.
20.3.2 Continued use of the Platform after any changes to these Terms constitutes your acceptance of the updated agreement.
20.4 Understanding of Roles and Risks
20.4.1 You acknowledge and understand Woolly Mammoth’s role as a disclosed agent for venue bookings, as described in Section 1.3, and accept that the primary contractual relationship for venue rental is between the Guest and the Host.
20.4.2 You accept and assume the risks associated with venue use, event planning, and participation in events, including but not limited to property damage, personal injury, or cancellation, as further detailed in Sections 7 and 8.
20.5 Authority and Capacity
20.5.1 By accepting these Terms, you confirm that you are at least 18 years old, have the legal capacity to enter into binding contracts, and, where applicable, have the authority to act on behalf of any business or organization you represent.
20.6 Questions and Support
20.6.1 If you have any questions, concerns, or require clarification regarding these Terms or any aspect of your relationship with Woolly Mammoth, you are encouraged to contact our support team at info@woolly-mammoth.co.uk before proceeding.
20.6.2 Woolly Mammoth is committed to providing clear, accessible information and will make reasonable efforts to address your inquiries in a timely manner.
20.7 Effective Date and Supersession
20.7.1 These Terms and Conditions are effective as of June 26, 2023, and supersede all previous versions.
20.7.2 Your continued use of the Platform after this date constitutes your acceptance of these Terms
